Is attaining a 360 degree view of the community to drive better customer service achievable?

Aug 16, 2018 | By Mark Matijevic

Councils have long been seeking a 360 degree view of the community – that is, the ability to see all the interactions of the community within the council. If you are closer to your community, you can provide better, more relevant services and tailor those services to the community. But the challenge is how to get there.

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Justifying council IT spend – the need to show value to the community

Jun 06, 2018 | By Mark Matijevic

Over the years I’ve taken part in the replacement of many Enterprise Resource Planning (ERP) solutions for local government. These systems provide huge value as they help councils to be more efficient and effective, but the community doesn’t see any of this, which makes it hard for councillors to justify the spend on upgrading IT systems.

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Smart Cities - The gap between hype and reality

Apr 20, 2018 | By Mark Matijevic

Creating smart cities and smart communities is a compelling idea, but the notion is losing value as the investments made by the community are not achieving their goals.

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Driving automation, increasing efficiencies and making better decisions

Mar 16, 2018 | By Tim Searle

Artifical Intelligence (AI) and Machine Learning (ML) are in use in many industries to automate processes, increase efficiency, predict outcomes and make better decisions.

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What makes local government data so valuable?

Feb 05, 2018 | By Mark Matijevic

What makes local government data so valuable? Accessibility, big data and analytics to inform better decision making.
Imagine a world where core local government data was easily available and accessible. What radical changes could this create in the way councils deliver services to people in their community?

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Here's the tech that will change your local government organisation in 2018

Dec 06, 2017 | By Caroline White

Want to be ahead of the game? We asked experts at Datacom what’s going to be big in local government organisations in the year ahead.

Firstly it is important to be aware of the exciting, ‘behind the scenes’ types of technology which make these solutions possible. Here are the ‘big four’ main types of tech, how they intertwine and the solutions they can provide.

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Building smart cities with Churchill

Aug 10, 2017 | By Brook Dixon

VP of the Australian Smart Cities Association, Brook Dixon travelled the world as a Churchill Fellow last year, studying the drivers of digital transformation in leading global cities. In this extract of his report, which he has curated and prepared for Datacom, he looks at the principles, which need to be applied to be considered a smart city:

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